Contact

Expert Support, Information and Financial Guidance for Families with Disabled Children

Who It’s For: Families raising disabled children across the UK — including parents, carers and siblings. Particularly relevant to families navigating the benefits system, managing the financial impact of disability, or planning ahead as a disabled child approaches adulthood.

What They Offer: Contact provides expert guidance, emotional support and practical information to families with disabled children. Alongside their free helpline, Listening Ear service, regional teams and family events, Contact has one of the most comprehensive free benefits advice services specifically designed for families with disabled children in the UK. Their benefits advisers understand the intersection of disability, childhood and the benefits system in a way that general advice services often don’t — covering DLA, PIP, Carer’s Allowance, Universal Credit, tax credits and the transition from child to adult benefits. They also run online and in-person workshops on benefits, money management, sleep and wellbeing, and provide a wide range of free downloadable guides.

Support Includes:

• Free helpline — expert advice on benefits, financial support and disability-related entitlements
• Benefits guides and factsheets — free, detailed and regularly updated guidance on DLA, PIP, Carer’s Allowance, Universal Credit, the benefits cap and more
• Transition benefits advice — guidance on what changes financially when a disabled child turns 16 and moves towards adulthood
• Online and in-person workshops on benefits, money management and financial planning for families
• Listening Ear service — emotional support for parents finding things hard
• Regional teams in Northern Ireland, Scotland, Wales and London — local advice, coffee mornings and family events
• Family Fund partnership — signposting to grants for families with disabled children
• Free downloadable parent guides on a wide range of financial and practical topics
• Newsletter and online community keeping families informed of benefit changes and entitlements

Referral / Access: Self-referral. No referral needed. Call the free helpline or access guides and resources directly via the website. Helpline open Monday–Friday — check the website for current hours. All services are free.

Why This Matters: The benefits system for families with disabled children is genuinely complex — and getting it wrong can mean missing out on hundreds or even thousands of pounds a year that your family is entitled to. Contact specialises in exactly this — not generic benefits advice, but benefits advice specifically for families raising a disabled child. Whether you are applying for DLA for the first time, preparing for a PIP review, or trying to understand what happens financially when your child turns 16, Contact is one of the best free resources available to you.